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Stock counts that match reality
A return Loop marks as received updates inventory the same day, so a returned item doesn't sit invisible to your system while it's actually back in the warehouse.
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Loop Returns
Loop Approves the Return. Somebody Still Has to Update Everything Else.
Loop Returns runs the self-serve returns and exchange flow for e-commerce brands, mostly on Shopify: a customer requests a return, picks a reason, chooses a refund or exchange, and gets a label, all without emailing support first. We don't configure your return policy or your Loop rules. We connect what Loop already decided, a return approved, an exchange shipped, a refund due, to the systems that still need to hear about it: inventory, your books, and whoever's handling the ticket if a human gets pulled in anyway.
Loop approves the return, then somebody still has to update the refund, the inventory and everything else.
Got a Loop Returns problem? Let's solve it →What we build on top of Loop Returns
Inventory updated the moment Loop processes the return, not when someone remembers to check. A returned item's stock count syncs back to your inventory or ERP system as soon as Loop marks it received, instead of a gap where the item's back on the shelf but the system still thinks it isn't.
Refunds and store credit that land in your books automatically. A refund or exchange Loop approves posts to QuickBooks, or wherever the business actually does accounting, as its own entry, instead of someone reconciling Loop's numbers against the bank statement later.
Support context that doesn't start from zero. If a return escalates into a support ticket, the agent sees the Loop return status, reason, and resolution already attached, instead of asking the customer to repeat what they already told Loop.
Where this tends to show up
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Refunds that post themselves
Store credit or a refund Loop issues shows up in your accounting system as a matching entry automatically, instead of someone cross-checking Loop against the bank feed at month-end.
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What does your team still do by hand after Loop approves a return?
Tell us what still needs updating somewhere else once Loop makes its decision, and we'll look at whether it needs to stay manual.
One of our recent projects
Footwear Brand
Loop for returns, a warehouse that restocks on its own schedule.
The problemA return marked received in Loop doesn't reach inventory until someone updates the count, so good stock sits unseen for days.
A received return updates inventory the same day. Returned items go back on sale instead of waiting on a spreadsheet.
More on Loop Returns
What we build on top of specific parts of Loop Returns.
Let's talk
Running Loop Returns and still reconciling what it processes by hand?
Tell us where a return or exchange Loop approves still needs someone to update inventory, post the refund, or loop support in manually, and we'll map out what can connect directly instead. Loop's just this page's example. The same question is worth asking about any approval in your business that still waits on a person to carry it to the next system.
Let's talk →Questions people ask
Where do I log into Loop Returns?
Merchants log in at the Loop Returns admin portal; customers start a return from the link in their order confirmation, not through a separate login.
How much does Loop Returns cost?
Loop prices based on order volume and which tier of features a brand needs (exchanges, store credit, warehouse routing, and so on), so there's no single flat number. Check with Loop directly for current pricing against your own volume.
Does Loop Returns have an API?
Yes. Loop exposes an API for pulling return and exchange data programmatically, which is what makes it possible to sync a return's status into inventory, accounting, or a support desk instead of only viewing it in Loop's own dashboard.
Does Loop Returns work with Shopify?
Yes, Shopify is Loop's primary integration and most of its merchant base runs on it. Loop also supports other platforms, but the Shopify app is the most common starting point.
What does "Powered by Loop" mean on a return page?
It's the badge Loop puts on the return portal it runs for a merchant, the self-serve page where a customer requests a return or exchange. Seeing it means that specific store's returns flow is handled through Loop rather than a custom-built page or email-only process.
What's the difference between a return and an exchange in Loop?
A return sends the item back for a refund or store credit; an exchange swaps it for a different size, color, or product, often with the replacement shipping before the original item is even received, depending on how the merchant has it configured.