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Home/AfterShip
AfterShip

AfterShip Knows Where the Package Is. Does the Rest of Your Business?

AfterShip aggregates tracking across hundreds of carriers, gives customers a branded tracking page, and sends shipping notifications automatically once an order ships. We don't set up your tracking page or your notification templates. We connect what AfterShip already knows, where a shipment is, whether it's delayed, when it's delivered, to the systems that still don't see it: your support desk, your CRM, and whatever's supposed to happen after a package actually arrives.

Where AfterShip stops

It knows where the package is, but support, the CRM and the rest of the business don't.

Got a AfterShip problem? Let's solve it →

What we build on top of AfterShip

Tracking status inside the support ticket, not a second tab. A shipment's current AfterShip status shown right next to the customer's ticket, so an agent answering "where's my order" doesn't have to open AfterShip separately to find out.

Delay exceptions that reach someone before the customer does. AfterShip flags an exception, out for too long, stuck at a facility, and that event triggers an alert to a person or an automatic proactive message, instead of the first sign of trouble being an angry email.

Delivery confirmation that kicks off what's next. The moment AfterShip marks a shipment delivered, a review request, a replenishment reminder, or a warranty-registration email can go out on its own, tied to data AfterShip already has rather than a separate guess at delivery timing.

Where this tends to show up

01

Support tickets with tracking status attached

Shipment status from AfterShip pulled into the ticket automatically, so an agent never has to ask a customer to wait while they look it up elsewhere.

02

Exceptions that trigger action, not just a status change

A delay or failed-delivery exception in AfterShip starts a real workflow, a notification, a reshipment check, a flag for a person, instead of sitting as a line item on a dashboard nobody's watching.

03

What happens in your business after AfterShip marks something delivered?

Tell us what's supposed to happen next, and whether it currently happens on its own or waits for someone to notice.

One of our recent projects

Consumer Electronics Retailer

AfterShip tracking, Freshdesk for support.

The problemCustomers write in asking where a package is, and agents open the carrier site to check before answering.

Tracking status from AfterShip shows on the ticket automatically. Agents reply with the answer instead of asking the customer to wait.
Fix mine →See how we work with Freshdesk

More on AfterShip

What we build on top of specific parts of AfterShip.

AfterShip APIAfterShip Returns Center
Let's talk

Running AfterShip and still relaying tracking updates by hand?

Tell us where a tracking event from AfterShip dead-ends today, a ticket that still needs an agent to go check it, a delay nobody flags until the customer complains, and we'll map out which of those can connect directly. AfterShip's only this page's example. The same question applies to any update in your business that still has to pass through a person before it reaches the next system.

Let's talk →

Questions people ask

What is AfterShip?

A post-purchase tracking platform: it pulls shipment status from hundreds of carriers into one feed, gives customers a branded tracking page instead of a bare carrier link, and sends automatic shipping notifications by email or SMS.

How do I track a package using AfterShip?

If a merchant uses AfterShip, you'll usually get a tracking link in your shipping confirmation that opens their branded AfterShip tracking page, or you can enter the tracking number directly on AfterShip's own tracking site to see the aggregated status across carriers.

What's an AfterShip tracking page?

A branded page a merchant sets up through AfterShip that shows a customer's shipment status, carrier, and estimated delivery in the merchant's own look and feel, instead of sending customers off to a generic carrier tracking page.

Does AfterShip have an API?

Yes. AfterShip exposes an API for pulling tracking data and shipment events programmatically, which is the piece that makes it possible to surface tracking status inside a support desk, CRM, or any other system instead of only on AfterShip's own tracking page.

Where do I log into AfterShip?

At AfterShip's own web app, app.aftership.com.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.