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Legal & Law FirmsLess admin per case, faster billing, and no missed deadlinesHealthcare & PracticesFewer no-shows, cleaner records and billing that gets paidHome & Field ServicesQuotes out faster, jobs billed the same day, fewer callbacksManufacturingFewer production errors, accurate costing and on-time ordersWholesale & DistributionOrders flow in on their own, with stock numbers you can trustConstruction & ContractorsTighter job costs, faster change orders and subs paid on timeReal Estate & Property MgmtFaster lead response, less paperwork and happier owners and tenantsE-commerce & RetailMore orders shipped right the first time, fewer returns and refundsLogistics & FreightFewer delays, accurate tracking and invoices that go out on timeProfessional ServicesMore billable hours captured, faster onboarding and cleaner invoicesFinancial Services & InsuranceFaster onboarding, fewer compliance gaps and smoother renewalsHospitality & RestaurantsSmoother service, tighter inventory and less wasted laborNonprofitsMore of every dollar goes to the mission, with reporting that takes minutesEducation & TrainingLess admin per student and families who always know where things standAutomotive & DealershipsFaster follow-up, fuller service bays and fewer lost leadsStaffing & RecruitingFaster placements, error-free payroll and quicker client invoicingVeterinary & Pet CareFewer missed reminders, cleaner records and billing that gets paid
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OperationsYou see the inefficiency every day. We build the systems that make it go away.SalesEverything your reps need, right inside the CRM. More time selling, less time searching.FinanceStop chasing data across systems. Your accounting connected to everything else.Customer ExperienceSelf-service portals so customers help themselves, on their own time.MarketingKnow who is engaging, who is at risk and where the opportunities are.Supply ChainOrders, suppliers, stock and shipments in sync, so you see problems before your customers do.WarehousePicks, packs and stock counts that update every system without anyone retyping them.HR & PeopleHiring, onboarding and payroll data moving between systems, so your people team stops chasing forms.ProcurementRequests, approvals and purchase orders that route themselves and match what was actually bought.
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Home/Gorgias

Gorgias tickets that show the whole order, not just the Shopify part.

Gorgias is help desk software built specifically for e-commerce, mostly Shopify stores, that pulls order, customer, and shipping data straight into every ticket instead of making an agent go look it up. We build on top of that native integration, connecting Gorgias to the systems it doesn't reach on its own: your 3PL, your subscription platform, your wholesale backend, whatever else actually runs your store.

Where Gorgias stops

The native store integration covers the basics, but your 3PL, subscription platform and wholesale backend stay out of reach.

Got a Gorgias problem? Let's solve it →

What we build on top of Gorgias

Fulfillment and subscription data Gorgias doesn't natively pull. Gorgias's Shopify integration is genuinely good at showing order status, but it stops at what Shopify itself knows. If your real fulfillment data lives in a 3PL or your subscriptions run through a platform like Recharge, we bring that into the ticket too, so an agent isn't told "shipped" by Shopify while the 3PL shows it's still sitting in the warehouse.

Actions that reach past the Shopify refund button. Gorgias can already trigger a Shopify refund or order edit from inside a ticket. We extend that same idea to systems Gorgias doesn't talk to directly: reshipping through a 3PL, pausing a subscription, applying a wholesale account credit, with the result written back to the ticket automatically.

Rules for what Gorgias Automate can't see. Gorgias's own AI feature answers common questions using store data it already has. The cases that still need a human usually involve something outside that data: a custom wholesale price, a backend inventory count, a loyalty balance in a separate system. We build the automation that covers that gap instead of leaving it as a manual lookup.

A real CRM for your wholesale or B2B side. Gorgias syncs well with Klaviyo for marketing, but it isn't a sales CRM. If you run both DTC and wholesale, we connect Gorgias and Shopify to an actual CRM so account reps see support history next to the deal, not in a separate tool.

What this looks like day to day

01

The order isn't the whole story

An agent sees the Shopify order Gorgias already shows, plus the 3PL tracking status and the subscription renewal date, in the same ticket, without opening anything else.

02

Refund isn't the only button

Reship through the 3PL, pause a subscription, or credit a wholesale account, triggered from inside the ticket and logged back automatically.

03

Gorgias Automate hands off cleanly

When a ticket needs information outside Shopify's own data, like a wholesale price or a loyalty balance, it's already pulled in instead of landing on an agent with nothing but the order number.

What this looks like in practice

Apparel Brand

Gorgias on Shopify with a 3PL and a subscription app.

The problemGorgias shows the Shopify order, but the 3PL tracking and the subscription renewal date sit in two other tools.

The ticket shows the order, the 3PL tracking status and the renewal date together. Agents stopped opening three tabs per ticket.
Fix mine →See how we work with Shopify

More on Gorgias

What we build on top of specific parts of Gorgias.

Gorgias APIGorgias + KlaviyoGorgias + Shopify (Multi-Store)
Let's talk

Running Gorgias on a Shopify store and still switching tabs for anything past the order itself?

Tell us what your agents have to check outside Gorgias and Shopify: a 3PL, a subscription tool, a wholesale system, a loyalty program. We'll dig into what's actually connectable and build the pieces the native integration doesn't cover. And if the real slowdown in your business has nothing to do with support, that's fine too. We automate whatever's manual, not just the help desk.

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Questions people ask

What is Gorgias?

Gorgias is help desk software built for e-commerce brands, most commonly Shopify stores, that combines email, live chat, social, and SMS support in one inbox and pulls order and customer data directly from your store into each ticket.

How much does Gorgias cost?

Gorgias prices by plan tier, generally tied to ticket volume, with higher tiers adding more automation and channels. It's worth checking directly with Gorgias for current numbers rather than relying on a figure here, since pricing structures shift over time.

Does Gorgias integrate with Shopify?

Yes, that's its core use case. Gorgias pulls order history, customer details, and shipping status from Shopify straight into the ticket, and agents can issue refunds or edit orders without leaving Gorgias.

What is Gorgias AI (Gorgias Automate)?

It's Gorgias's automated-response feature, which uses your store's own order and product data to answer common questions, like order status or return policy, without an agent touching the ticket. It works well for the questions Gorgias already has data for; anything outside that still needs a person or custom automation.

Is Gorgias a CRM?

Not really. Gorgias shows customer and order history inside a ticket, which covers a lot of what a CRM would, but it isn't built for sales pipeline management. Stores that need both usually run Gorgias alongside an actual CRM, connected so the data matches.

Does Gorgias have an API?

Yes. Gorgias has a REST API and webhooks, which is how we connect it to systems outside Shopify, like a 3PL, a subscription platform, or a separate CRM.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.