What we do
Tools
Industries
Legal & Law FirmsLess admin per case, faster billing, and no missed deadlinesHealthcare & PracticesFewer no-shows, cleaner records and billing that gets paidHome & Field ServicesQuotes out faster, jobs billed the same day, fewer callbacksManufacturingFewer production errors, accurate costing and on-time ordersWholesale & DistributionOrders flow in on their own, with stock numbers you can trustConstruction & ContractorsTighter job costs, faster change orders and subs paid on timeReal Estate & Property MgmtFaster lead response, less paperwork and happier owners and tenantsE-commerce & RetailMore orders shipped right the first time, fewer returns and refundsLogistics & FreightFewer delays, accurate tracking and invoices that go out on timeProfessional ServicesMore billable hours captured, faster onboarding and cleaner invoicesFinancial Services & InsuranceFaster onboarding, fewer compliance gaps and smoother renewalsHospitality & RestaurantsSmoother service, tighter inventory and less wasted laborNonprofitsMore of every dollar goes to the mission, with reporting that takes minutesEducation & TrainingLess admin per student and families who always know where things standAutomotive & DealershipsFaster follow-up, fuller service bays and fewer lost leadsStaffing & RecruitingFaster placements, error-free payroll and quicker client invoicingVeterinary & Pet CareFewer missed reminders, cleaner records and billing that gets paid
Department
OperationsYou see the inefficiency every day. We build the systems that make it go away.SalesEverything your reps need, right inside the CRM. More time selling, less time searching.FinanceStop chasing data across systems. Your accounting connected to everything else.Customer ExperienceSelf-service portals so customers help themselves, on their own time.MarketingKnow who is engaging, who is at risk and where the opportunities are.Supply ChainOrders, suppliers, stock and shipments in sync, so you see problems before your customers do.WarehousePicks, packs and stock counts that update every system without anyone retyping them.HR & PeopleHiring, onboarding and payroll data moving between systems, so your people team stops chasing forms.ProcurementRequests, approvals and purchase orders that route themselves and match what was actually bought.
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Home/LiveAgent

LiveAgent puts tickets, chat, and calls in one inbox. What's still outside it?

LiveAgent is a help desk that unifies ticketing, live chat, a built-in call center, and social media messages into a single agent inbox. We connect LiveAgent's API to whatever runs the rest of your business, so when a conversation comes in on any channel, the agent already has the account, order, and billing context instead of switching tabs to go find it.

Where LiveAgent stops

Tickets, chat and calls sit in one inbox, but orders and customer records live outside it.

Got a LiveAgent problem? Let's solve it →

What we build on top of LiveAgent

Unified context across channels. A customer who emails, then calls, then opens a chat about the same issue shouldn't make your agents piece the story back together. We pull account and order history from your other systems into the ticket view, so whichever channel they used, the agent sees the same full picture.

Chat that knows what's in the cart. For e-commerce teams running LiveAgent's chat widget, we connect it to live order and inventory data, so a chat agent (or a pre-chat automated response) can answer "is this back in stock" or "where's my order" without opening a second system.

Resolution that syncs back out. When a ticket closes with a refund, a replacement, or an account change, that outcome should land in QuickBooks, your CRM, or your fulfillment tool automatically. We build the sync so the agent's one action in LiveAgent updates everywhere it needs to.

A few concrete examples

01

One ticket, every channel's history

An agent working a phone call sees the email thread and chat transcript the same customer had last week, automatically merged, instead of starting from zero.

02

Account data in the agent panel

Order status, payment standing, and account tier pulled from your ERP or accounting system sit right next to the conversation, not in a separate login.

03

Automatic follow-through

A ticket resolved as "replacement shipped" triggers the actual replacement order in your fulfillment system, no separate step for the agent to remember.

04

Where's your team still switching tabs on LiveAgent?

Tell us which lookups eat the most time on a typical ticket and we'll tell you what's worth connecting first.

What this looks like in practice

Travel Services Company

LiveAgent handling phone, chat and email.

The problemA customer calls about something they already emailed and chatted about, and the agent starts from nothing.

The call opens with the email thread and chat transcript merged into one history. Customers stopped repeating themselves.
Fix mine →

More on LiveAgent

What we build on top of specific parts of LiveAgent.

LiveAgent + SalesforceLiveAgent Integrations
Let's talk

Running LiveAgent and your agents still hunting for order or account info elsewhere?

Walk us through what a typical ticket actually requires, which systems get checked, which get updated. From there we can map out exactly what's worth building. And if the bottleneck isn't LiveAgent at all, we automate whatever's manual in your business, any tool, any process.

Let's talk →

Questions people ask

Where do I log into LiveAgent?

At your own subdomain on ladesk.com (LiveAgent's platform was previously branded LaDesk), or a custom domain if your organization set one up. Check your account's welcome email if you're not sure which.

How much does LiveAgent cost?

LiveAgent prices per agent per month across a few tiers, with the entry tier covering ticketing only and higher tiers adding live chat, the call center, and social media channels. Check LiveAgent's current pricing directly, since we don't sell or resell the license.

What are good alternatives to LiveAgent?

Zendesk, Freshdesk, and HappyFox all compete in the same space, each with a different balance of price, built-in channels, and configuration depth. We don't make that call for you; whichever help desk you land on, we build the connections to the rest of your business on top of it.

Does LiveAgent include a call center?

Yes, LiveAgent has a built-in call center feature on its higher tiers, so phone support lands in the same inbox as tickets, chat, and social messages, instead of running through separate phone software entirely.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.