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Salesforce Commerce Cloud Runs Your Storefront. We Connect It to the Rest of Your Business.

Salesforce Commerce Cloud is Salesforce's e-commerce platform, built from its acquisition of Demandware, with separate editions for consumer (B2C) and wholesale (B2B) storefronts. It runs on the Salesforce platform, but it's a different product from Salesforce's CRM, even sold and used by businesses that have never touched the CRM side at all. We connect Commerce Cloud to the ERP and accounting systems a business runs alongside it, and if that business also runs Salesforce CRM, we bring order and customer data into the same place sales and support already work.

What we build on top of Commerce Cloud

The most common gap is orders and inventory reaching your books. Commerce Cloud handles the storefront and checkout well, but it isn't your accounting system, so orders still need to land in QuickBooks, NetSuite, or whatever you run for that, with stock levels flowing back the other way.

The second is a surprise for a lot of businesses: running both Commerce Cloud and Salesforce's CRM doesn't automatically mean they talk to each other the way the shared "Salesforce" name suggests. They're separate products built on the same platform, and a support agent working a case in Service Cloud usually can't see a customer's order history from Commerce Cloud without someone building that connection on purpose.

The third applies to businesses running Commerce Cloud's B2B edition: company accounts, negotiated pricing, and approval workflows that live in the storefront but need to reach your accounting system for invoicing and contract terms to stay accurate.

Where this shows up in practice

Order history, visible inside your CRM

A customer's order history and cart activity from Commerce Cloud shows up right inside the account or case record in your Salesforce CRM, so a support agent or rep doesn't have to ask or go looking.

Orders and inventory synced to your books

Orders placed in Commerce Cloud land in your accounting or ERP system automatically, with stock levels flowing back out, instead of someone exporting a report to keep the two in sync.

What's not connected to your Commerce Cloud store yet?

Your accounting system, your CRM, a B2B account that needs its pricing terms to actually match what gets invoiced: tell us what it is and we'll look at what Commerce Cloud's APIs can expose for it.

Let's talk

Running Commerce Cloud and still keeping your books or your CRM updated by hand?

Tell us what's not connected, your accounting system, a CRM that should already see this data but doesn't, a B2B account whose terms live in two places, and we'll look at what Commerce Cloud's own APIs can expose for it. And if the storefront isn't actually where your manual work is, that's fine too. We connect whatever your business runs, on Salesforce or anywhere else.

Let's talk

Frequently Asked Questions

What is Salesforce Commerce Cloud?+
It's Salesforce's e-commerce platform: the storefront, catalog, and checkout a business uses to sell online. Salesforce built it from its 2016 acquisition of Demandware, which is why some older documentation and job listings still refer to the platform by that name.
Is Commerce Cloud the same as Salesforce CRM?+
No. They run on the same underlying Salesforce platform and share the Salesforce name, but Commerce Cloud (the storefront) and Sales Cloud or Service Cloud (the CRM) are separate products. A business can run one without the other, and running both doesn't automatically connect them, that connection has to be built.
Is Salesforce Commerce Cloud the same as Adobe's "Commerce Cloud"?+
No, and the overlap in naming is genuinely confusing. Salesforce Commerce Cloud is Salesforce's own e-commerce platform. "Adobe Commerce Cloud" is the cloud-hosted infrastructure option for Adobe Commerce, a completely different platform built on the Magento codebase from a different company. The two have nothing to do with each other beyond the shared phrase.
Does Commerce Cloud have B2B and B2C versions?+
Yes. Salesforce sells both a B2C Commerce edition for consumer storefronts and a B2B Commerce edition for wholesale buyers with company accounts and negotiated pricing, under the same Commerce Cloud umbrella.
How much does Salesforce Commerce Cloud cost?+
Salesforce doesn't publish flat pricing for Commerce Cloud. Like most of its enterprise products, it's quoted based on business size, transaction volume, and which edition and features are included, arranged through a sales conversation rather than a listed price.
Where do I log into Commerce Cloud?+
There's no single public login page. Each business accesses its own instance through Business Manager at a URL specific to that org, usually set up and shared by whoever implemented the platform for your business.

Let's talk

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