n-Front puts every message in one inbox. It still can't see your other systems.
Front is a shared inbox that brings email, chat, SMS, and social messages into one place your whole team can see, assign, and reply to together, with ticketing-style workflows layered on top so nothing falls through the cracks. We connect Front to the order, billing, and account systems your team has to check before they can actually answer a message, so that context shows up next to the conversation instead of in a separate tab.
A message lands in Front: "Where's my order?" or "Can you adjust my invoice?" Front shows your team the conversation and who's handled this customer before, which is already more than a plain inbox gives you. But it doesn't know the order status, the invoice balance, or the account tier on its own. Someone still opens the order system, or billing, or the CRM, to get the actual answer.
That's the gap we build on top of. Front is good at routing and collaborating on messages. We make sure the people doing that already have the facts in front of them.
What We Build on Top of Front
Account context inside the conversation
Order status, invoice balance, and subscription details pulled into the conversation sidebar from your ERP, billing tool, or CRM, so a teammate answers without switching tabs.
- ■Order and shipping status from your OMS or fulfillment system, visible the moment a message opens
- ■Payment and invoice status from QuickBooks, NetSuite, or Stripe, so billing questions get answered without a Slack message to finance
- ■Account tier, plan, and renewal date from your CRM, so the reply matches who the customer actually is
Rules that act, not just route
Front's own rules can tag and assign a message. We extend that into actions in other systems.
- ■A message about a known shipping delay triggers an automatic reply with tracking info, no teammate needed
- ■A refund or credit request creates the matching entry in your accounting system directly from a canned action inside Front
- ■A message from a flagged high-value account routes to a specific teammate with their full order history already attached
What's your team still looking up elsewhere?
Tell us what a teammate has to leave Front to check, and how often it happens.
Running support or sales through Front and still bouncing between tabs to answer basic questions?
Tell us which system your team keeps switching to mid-conversation. We'll figure out whether that data can live inside Front instead. And if Front isn't actually the bottleneck, that's fine too; we automate whatever's manual in your business, not just one shared inbox.
Let's talk