What we do
Tools
Industries
Legal & Law FirmsLess admin per case, faster billing, and no missed deadlinesHealthcare & PracticesFewer no-shows, cleaner records and billing that gets paidHome & Field ServicesQuotes out faster, jobs billed the same day, fewer callbacksManufacturingFewer production errors, accurate costing and on-time ordersWholesale & DistributionOrders flow in on their own, with stock numbers you can trustConstruction & ContractorsTighter job costs, faster change orders and subs paid on timeReal Estate & Property MgmtFaster lead response, less paperwork and happier owners and tenantsE-commerce & RetailMore orders shipped right the first time, fewer returns and refundsLogistics & FreightFewer delays, accurate tracking and invoices that go out on timeProfessional ServicesMore billable hours captured, faster onboarding and cleaner invoicesFinancial Services & InsuranceFaster onboarding, fewer compliance gaps and smoother renewalsHospitality & RestaurantsSmoother service, tighter inventory and less wasted laborNonprofitsMore of every dollar goes to the mission, with reporting that takes minutesEducation & TrainingLess admin per student and families who always know where things standAutomotive & DealershipsFaster follow-up, fuller service bays and fewer lost leadsStaffing & RecruitingFaster placements, error-free payroll and quicker client invoicing
Department
OperationsYou see the inefficiency every day. We build the systems that make it go away.SalesEverything your reps need, right inside the CRM. More time selling, less time searching.FinanceStop chasing data across systems. Your accounting connected to everything else.Customer ExperienceSelf-service portals so customers help themselves, on their own time.MarketingKnow who is engaging, who is at risk and where the opportunities are.Supply ChainOrders, suppliers, stock and shipments in sync, so you see problems before your customers do.WarehousePicks, packs and stock counts that update every system without anyone retyping them.HR & PeopleHiring, onboarding and payroll data moving between systems, so your people team stops chasing forms.ProcurementRequests, approvals and purchase orders that route themselves and match what was actually bought.
How we workLet's talk →
Home/Front

Front puts every message in one inbox. It still can't see your other systems.

Front is a shared inbox that brings email, chat, SMS, and social messages into one place your whole team can see, assign, and reply to together, with ticketing-style workflows layered on top so nothing falls through the cracks. We connect Front to the order, billing, and account systems your team has to check before they can actually answer a message, so that context shows up next to the conversation instead of in a separate tab.

Where Front stops

A shared inbox where threads aren't linked to orders, CRM records or tasks outside it.

Got a Front problem? Let's solve it →

A message lands in Front: "Where's my order?" or "Can you adjust my invoice?" Front shows your team the conversation and who's handled this customer before, which is already more than a plain inbox gives you. But it doesn't know the order status, the invoice balance, or the account tier on its own. Someone still opens the order system, or billing, or the CRM, to get the actual answer.

That's the gap we build on top of. Front is good at routing and collaborating on messages. We make sure the people doing that already have the facts in front of them.

What We Build on Top of Front

01

Account context inside the conversation

Order status, invoice balance, and subscription details pulled into the conversation sidebar from your ERP, billing tool, or CRM, so a teammate answers without switching tabs.

  • Order and shipping status from your OMS or fulfillment system, visible the moment a message opens
  • Payment and invoice status from QuickBooks, NetSuite, or Stripe, so billing questions get answered without a Slack message to finance
  • Account tier, plan, and renewal date from your CRM, so the reply matches who the customer actually is
02

Rules that act, not just route

Front's own rules can tag and assign a message. We extend that into actions in other systems.

  • A message about a known shipping delay triggers an automatic reply with tracking info, no teammate needed
  • A refund or credit request creates the matching entry in your accounting system directly from a canned action inside Front
  • A message from a flagged high-value account routes to a specific teammate with their full order history already attached
03

What's your team still looking up elsewhere?

Tell us what a teammate has to leave Front to check, and how often it happens.

One of our recent projects

Logistics Brokerage

Front shared inboxes for customer email.

The problemTeammates answering a shipping question open the ERP and the billing tool before replying.

Order status, invoice balance and account details appear in the Front sidebar. A teammate answers from the conversation.
Fix mine →

More on Front

Front Integrations: What Connects Natively
Let's talk

Running support or sales through Front and still bouncing between tabs to answer basic questions?

Tell us which system your team keeps switching to mid-conversation. We'll figure out whether that data can live inside Front instead. And if Front isn't actually the bottleneck, that's fine too; we automate whatever's manual in your business, not just one shared inbox.

Let's talk →

Questions people ask

What is Front used for?

Front is a shared inbox and collaboration tool for teams handling email, live chat, SMS, and social messages. It lets multiple people see the same conversation, assign it, leave internal comments, and track it like a ticket, without the sender ever knowing more than one person is involved.

How much does Front cost?

Front sells per-seat subscription tiers that scale with features like automation rules, analytics, and integrations. Exact pricing changes often enough that we'd point you to Front's own pricing page rather than quote a number here. We don't sell or resell Front; we build automation on top of whatever plan you're already on.

Is Front a ticketing system?

It functions like one for a lot of teams. Messages can be assigned, tagged, resolved, and reported on the way a support ticket would be, even though the underlying unit is a conversation in a shared inbox rather than a formal ticket record the way Zendesk or Freshdesk structure it.

Is Front a CRM?

No. Front organizes conversations, not a full customer record with deal stages or pipeline tracking. Teams that need both usually run Front alongside a CRM and connect the two, which is exactly the kind of integration we build.

What are the alternatives to Front?

Zendesk, Help Scout, Gladly, and Intercom all compete in the same shared-inbox-to-helpdesk space, each with a different emphasis (Zendesk on formal ticketing, Help Scout on simplicity, Gladly on a customer-centric timeline instead of tickets). We don't have a stake in which one you run; whichever it is, we build on top of it.

Where do I log into Front?

At app.frontapp.com, or through the desktop and mobile apps once your workspace is set up.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.