Microsoft Dynamics 365 is a family of cloud business apps: Dynamics 365 Sales and Customer Service cover CRM, while Business Central and Finance & Operations cover ERP, all built on the same underlying Microsoft data platform. Once a business is running one or more of these modules, we connect them to whatever else isn't Microsoft, the e-commerce platform, the industry-specific tool, the system from before the move to Dynamics that nobody's fully retired yet.
It covers a lot, but the e-commerce platform, the industry-specific tool and the legacy system nobody fully retired still don't talk to it.
Got a Dynamics 365 problem? Let's solve it →Dynamics 365 modules talk to each other well, and to the rest of the Microsoft stack, Outlook, Teams, SharePoint, Power BI, through Microsoft's own connections. That part is genuinely solid out of the box.
The gap shows up at the edges: a business running Dynamics 365 Business Central for the books but a separate CRM for sales, a company mid-migration from an older ERP with live data still sitting in both systems, or a Dynamics 365 Sales setup that needs order and inventory data from a warehouse system that has nothing to do with Microsoft. Someone ends up the connector, exporting from one system and importing into the other by hand.
When your CRM is Dynamics 365 Sales but your e-commerce platform, support desk, or warehouse system runs on something else entirely, we build the sync so customer, order, and inventory data moves both directions without anyone keying it in twice.
Moving from an older ERP or CRM into Dynamics 365 rarely happens overnight. We build the bridge that keeps data accurate in both systems during the transition, so the business doesn't have to freeze operations to get there.
Tell us what system your team is still bridging to Dynamics 365 by hand, a CRM, an ERP, a warehouse tool, anything. We'll give you a straight read on what's fixable.
Dynamics 365 Sales for the CRM, a different platform for the web store.
The problemOnline orders have to be re-created in the CRM so reps know what customers bought, and the copies fall behind.
Orders and accounts sync between Dynamics 365 and the web store both ways. Reps see current purchase history without a rebuild.
What we build on top of specific parts of Dynamics 365.
Tell us what's not connected, your CRM module, your ERP module, or something entirely outside Microsoft's stack. We'll give you an honest read on whether it's fixable. And if Dynamics 365 isn't where the real bottleneck is, that's fine too, we automate whatever's manual in your business, any tool, any process.
Let's talk →It's Microsoft's suite of cloud business applications, covering both CRM (Sales, Customer Service, Marketing) and ERP (Business Central for smaller and midsize companies, Finance & Operations for larger ones), all sharing the same underlying Microsoft data platform and built to connect natively with Outlook, Teams, and Power BI.
CRM modules like Dynamics 365 Sales and Customer Service manage customer relationships, deals, and support cases. ERP modules like Business Central and Finance & Operations manage the financial and operational backbone: accounting, inventory, purchasing, and manufacturing. A business can run just one side, both, or neither and still use other Dynamics 365 apps.
Pricing is per user, per app, and varies by which modules you need, with a free trial available for some of them (Business Central included). Costs scale quickly once you're licensing multiple apps for multiple users, so get a current quote from Microsoft or a partner rather than relying on a flat number.
Through the Dynamics 365 portal using your organization's Microsoft 365 credentials, the same sign-in you'd use for Outlook or Teams. Your IT admin sets up which apps and environments you can access.
It depends on the tool. Some third-party apps have ready-made connectors into Dynamics 365; plenty don't, especially industry-specific or smaller systems. That's the gap custom integration work usually fills, and it's most of what we build around Dynamics 365.
Dynamics 365 Customer Insights - Journeys (formerly Dynamics 365 Marketing) covers email campaigns, journeys, and lead scoring natively. Where it runs out of road is usually data: triggering a journey off something happening in a system outside Dynamics 365, which is custom integration work rather than a marketing-automation setting.