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Flexport

Flexport Moves Your Freight. We Connect What It Knows to the Rest of Your Business.

Flexport is a freight forwarder: it books your ocean and air freight, handles the customs paperwork, and gives you visibility into where a shipment actually is. That's a much bigger scope than a label-printing tool, and most of what it generates, landed cost, customs milestones, in-transit inventory, never makes it anywhere else in the business. We build the connections that get it there.

What we build on top of Flexport

Landed cost that lands in your actual books. Freight charges, duties, and customs fees from Flexport usually sit in a logistics portal while your accounting system works off an estimated cost per unit. We get the real numbers into QuickBooks or your ERP, so the cost you're reporting on a product is the cost it actually took to get here.

Customs milestones visible where your team already works. A customs hold or a missing document doesn't help anyone if it's only visible inside Flexport's portal. We route those milestones into the system your ops team actually checks, a project tool, a Slack channel, an internal dashboard, so someone sees it the day it happens, not the day someone remembers to log in and look.

Inventory that counts what's still on the water. If your planning or e-commerce system only counts stock that's physically in the warehouse, you're planning against numbers that are already weeks stale. We bring in-transit quantities and ETAs from Flexport into whatever system actually drives purchasing or sell-through decisions.

Alerts when a shipment needs a human. A delay, a customs hold, a missing document. We build the escalation so the right person hears about it immediately, not during a status call three days later.

Where that shows up

Landed cost, not estimated cost

Freight and duties flow into your books as part of the actual product cost, not a placeholder someone updates once a quarter.

Customs holds that reach a person

A document issue or a hold at port shows up where your ops team is already looking, not buried in a portal nobody opens unless something's already wrong.

Inventory that includes what’s in transit

Purchasing and sell-through decisions run against real numbers, including the container that's three weeks from port, not just what's already on the shelf.

Running freight through Flexport and still reconciling landed cost by hand afterward?

Tell us where the numbers break down, freight cost landing in the wrong account, a customs milestone nobody sees until it's late, inventory that ignores what's still on the water. We'll trace exactly where that needs to connect and build it. And if freight isn't where the real pain is, that's fine too, we automate the manual parts of any business system, not just logistics.

Let's talk

Frequently Asked Questions

What does Flexport do?+
Flexport is a freight forwarder and customs broker: it books cargo space on ships and planes, manages the paperwork to get goods through customs, and gives you tracking visibility across the whole move, from the factory to your warehouse. It's built for businesses importing or exporting physical goods at real volume, not for printing a single parcel label.
How does Flexport work?+
You tell Flexport what you need shipped and where it's going. They book the carrier space, handle the customs filings and documentation, and give you a portal to track the shipment along the way. The mechanics, which carrier, which route, which customs rules apply, are Flexport's job to manage. Getting the resulting cost, timing, and documents into the rest of your business is usually where we come in.
Is Flexport a freight forwarder or a 3PL?+
Primarily a freight forwarder. Flexport's core business is booking and managing the international ocean and air legs of a shipment, plus customs brokerage. Some of its service extends into warehousing and fulfillment, which overlaps with what a 3PL does, but forwarding and customs are the main business.
Does Flexport handle customs brokerage?+
Yes. Filing the paperwork and clearing goods through customs on both ends of an international shipment is a core part of what Flexport does, alongside booking the freight itself.
What is the Flexport platform, exactly?+
It's the software and portal layer on top of Flexport's freight forwarding and customs service, giving you shipment visibility, documents, and landed cost estimates in one place online instead of over email with a traditional forwarder. The booking and customs work still happens through Flexport as the forwarder; the platform is how you see and manage it.

Let's talk

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