n-Tidio's chatbot can answer customers instantly. Instantly right, or just instantly?
Tidio is a live chat and AI chatbot platform (its AI bot is called Lyro) built mainly for e-commerce and small business websites, combining a chat widget, automated replies, and email and social inboxes in one dashboard. We connect Tidio to the systems behind your site, so the widget and the bot answer from your actual order, inventory, and account data instead of a canned script.
What we build on top of Tidio
Real answers, not scripted ones. Out of the box, Tidio's chatbot answers from whatever you've fed it manually: FAQs, product descriptions, a knowledge base. We connect it to your live store and order systems so a question like "where's my order" or "is this back in stock" gets answered from the actual current data, not a static reply.
Leads that land where they should. A visitor who chats in and leaves their email shouldn't sit in Tidio's dashboard until someone remembers to check it. We sync new contacts and conversation context straight into your CRM or email tool, tagged with whatever they were asking about.
Chat-to-ticket handoff. When a conversation needs a human and more than a quick reply, we connect Tidio to your help desk so it opens as a ticket there with the full chat transcript attached, instead of living only in Tidio.
A few concrete examples
Order lookups the bot can actually answer
A shopper asks about their order in the chat widget and gets the real shipping status pulled live from your store or fulfillment system, not a generic "check your email" reply.
Captured leads, automatically routed
A visitor's email and the product they asked about sync into your CRM the moment the chat ends, tagged by intent, so sales follows up with context instead of a blank contact.
Escalation without losing the thread
A conversation that needs a person opens as a ticket in your help desk with the full Tidio transcript attached, so the agent isn't starting the conversation over.
What's your Tidio bot not able to answer yet?
That gap is usually a data connection, not a chatbot limitation. Tell us what it's missing.
More on Tidio
Deeper write-ups on specific parts of Tidio and what we build around each one.
Running Tidio and the chatbot keeps punting real questions to a human?
Tell us what customers actually ask that Lyro can't answer right now, order status, stock, account details, whatever it is. Usually that's a missing data connection, not a chatbot problem, and we can build that connection. And if chat isn't where the real gap is, we automate whatever's manual anywhere else in your business too.
Let's talk