What we do
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Legal & Law FirmsLess admin per case, faster billing, and no missed deadlinesHealthcare & PracticesFewer no-shows, cleaner records and billing that gets paidHome & Field ServicesQuotes out faster, jobs billed the same day, fewer callbacksManufacturingFewer production errors, accurate costing and on-time ordersWholesale & DistributionOrders flow in on their own, with stock numbers you can trustConstruction & ContractorsTighter job costs, faster change orders and subs paid on timeReal Estate & Property MgmtFaster lead response, less paperwork and happier owners and tenantsE-commerce & RetailMore orders shipped right the first time, fewer returns and refundsLogistics & FreightFewer delays, accurate tracking and invoices that go out on timeProfessional ServicesMore billable hours captured, faster onboarding and cleaner invoicesFinancial Services & InsuranceFaster onboarding, fewer compliance gaps and smoother renewalsHospitality & RestaurantsSmoother service, tighter inventory and less wasted laborNonprofitsMore of every dollar goes to the mission, with reporting that takes minutesEducation & TrainingLess admin per student and families who always know where things standAutomotive & DealershipsFaster follow-up, fuller service bays and fewer lost leadsStaffing & RecruitingFaster placements, error-free payroll and quicker client invoicing
Department
OperationsYou see the inefficiency every day. We build the systems that make it go away.SalesEverything your reps need, right inside the CRM. More time selling, less time searching.FinanceStop chasing data across systems. Your accounting connected to everything else.Customer ExperienceSelf-service portals so customers help themselves, on their own time.MarketingKnow who is engaging, who is at risk and where the opportunities are.Supply ChainOrders, suppliers, stock and shipments in sync, so you see problems before your customers do.WarehousePicks, packs and stock counts that update every system without anyone retyping them.HR & PeopleHiring, onboarding and payroll data moving between systems, so your people team stops chasing forms.ProcurementRequests, approvals and purchase orders that route themselves and match what was actually bought.
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Home/Tidio

Tidio's chatbot can answer customers instantly. Instantly right, or just instantly?

Tidio is a live chat and AI chatbot platform (its AI bot is called Lyro) built mainly for e-commerce and small business websites, combining a chat widget, automated replies, and email and social inboxes in one dashboard. We connect Tidio to the systems behind your site, so the widget and the bot answer from your actual order, inventory, and account data instead of a canned script.

Where Tidio stops

The chatbot answers instantly, but is it instantly right when it can't see orders or accounts?

Got a Tidio problem? Let's solve it →

What we build on top of Tidio

Real answers, not scripted ones. Out of the box, Tidio's chatbot answers from whatever you've fed it manually: FAQs, product descriptions, a knowledge base. We connect it to your live store and order systems so a question like "where's my order" or "is this back in stock" gets answered from the actual current data, not a static reply.

Leads that land where they should. A visitor who chats in and leaves their email shouldn't sit in Tidio's dashboard until someone remembers to check it. We sync new contacts and conversation context straight into your CRM or email tool, tagged with whatever they were asking about.

Chat-to-ticket handoff. When a conversation needs a human and more than a quick reply, we connect Tidio to your help desk so it opens as a ticket there with the full chat transcript attached, instead of living only in Tidio.

A few concrete examples

01

Order lookups the bot can actually answer

A shopper asks about their order in the chat widget and gets the real shipping status pulled live from your store or fulfillment system, not a generic "check your email" reply.

02

Captured leads, automatically routed

A visitor's email and the product they asked about sync into your CRM the moment the chat ends, tagged by intent, so sales follows up with context instead of a blank contact.

03

Escalation without losing the thread

A conversation that needs a person opens as a ticket in your help desk with the full Tidio transcript attached, so the agent isn't starting the conversation over.

04

What's your Tidio bot not able to answer yet?

That gap is usually a data connection, not a chatbot limitation. Tell us what it's missing.

One of our recent projects

Online Boutique

Tidio chat widget on the store.

The problemA shopper asks where their order is and the bot hands them to a human, who looks it up.

The chat widget answers with live shipping status pulled from the store or fulfillment system. Humans handle what the bot can't.
Fix mine →

More on Tidio

What we build on top of specific parts of Tidio.

Tidio Chatbot (Lyro & Flows)Tidio Integrations
Let's talk

Running Tidio and the chatbot keeps punting real questions to a human?

Tell us what customers actually ask that Lyro can't answer right now, order status, stock, account details, whatever it is. Usually that's a missing data connection, not a chatbot problem, and we can build that connection. And if chat isn't where the real gap is, we automate whatever's manual anywhere else in your business too.

Let's talk →

Questions people ask

What is Tidio used for?

Tidio is mainly used for live chat and automated customer support on e-commerce and small business websites: a chat widget for visitors, an AI chatbot for instant replies, and shared email and social inboxes so a small team can run all of it from one dashboard.

What is Tidio AI (Lyro)?

Lyro is Tidio's AI chatbot. It reads your store's content and past conversations to answer customer questions in natural language without a human, and hands off to a person when a question needs one. How accurate it is depends heavily on what data it's connected to; by default that's limited to what you've manually fed it.

How much does Tidio cost, and is there a free plan?

Tidio has a free plan with limited chat and automation volume, then paid tiers that scale with conversation volume and add more AI features. Check Tidio's current pricing directly, since plans and limits change and we don't sell or resell the license.

Does Tidio integrate with Shopify, WordPress, or Slack?

Tidio has official apps or plugins for all three: a Shopify app, a WordPress plugin, and a Slack integration for routing chat notifications to your team. Those cover the basic connection; anything deeper, like syncing chat data into your actual CRM or accounting workflow, is custom work.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.