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Cliniko books the appointment. Who's filling the gaps around it?

Cliniko is practice software for physios, chiropractors, massage therapists and other allied health clinics. It does the core job well. The leftovers are the new-patient forms, the no-show texts and the invoice that has to reach your accounting software, and those are what we take off reception.

Where Cliniko stops

It books the visit, but new-patient forms, reminders and invoices to your accounting software still depend on reception.

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Small clinic, long to-do list

Start with the first visit. A new patient fills in a form on your website, and then someone retypes it into their record. We send it straight to Cliniko, so the details are waiting before they walk in.

No-shows hurt a small clinic more than a big one. Reminders only help if they go out reliably, in the channel patients actually read, with an easy way to reschedule. We set that up around your calendar and then leave it alone.

After treatment comes billing. Invoices and payments sit in Cliniko, and your accountant works in Xero or QuickBooks. We link the two so month end isn't a pile of exports.

Cliniko has an open API, which is how all of this connects. If you've ever thought a clinic your size couldn't afford custom automation, this is the reason it can.

What we typically build

01

Intake to record

Website forms create or update the patient in Cliniko before the first visit.

02

Reminders that work

Confirmation and reminder messages with a reschedule link, and a waitlist offer when a slot opens.

03

Invoices to your books

Paid and outstanding invoices sync to Xero or QuickBooks without exports.

04

Recall and follow-up

Patients who are due back, or went quiet, get a nudge at the right time.

One of our recent projects

Allied Health Clinic

Cliniko for bookings, notes and billing.

The problemReception retypes web intake forms into patient records, sends reminders from a list and exports invoices to the accountant each month.

Intake forms create the patient in Cliniko, reminders go out with a reschedule link, and paid invoices sync to Xero or QuickBooks on their own.
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Running a clinic on Cliniko?

Tell us what reception repeats every day. We'll say what can run itself.

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Questions people ask

What is Cliniko?

Practice management software for allied health clinics, covering online booking, treatment notes, billing and telehealth.

Does Cliniko integrate with other tools?

It has an open API and some built-in integrations, and that API is what we use when something you need isn't built in.

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Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.