What we do
Tools
Industries
Legal & Law FirmsLess admin per case, faster billing, and no missed deadlinesHealthcare & PracticesFewer no-shows, cleaner records and billing that gets paidHome & Field ServicesQuotes out faster, jobs billed the same day, fewer callbacksManufacturingFewer production errors, accurate costing and on-time ordersWholesale & DistributionOrders flow in on their own, with stock numbers you can trustConstruction & ContractorsTighter job costs, faster change orders and subs paid on timeReal Estate & Property MgmtFaster lead response, less paperwork and happier owners and tenantsE-commerce & RetailMore orders shipped right the first time, fewer returns and refundsLogistics & FreightFewer delays, accurate tracking and invoices that go out on timeProfessional ServicesMore billable hours captured, faster onboarding and cleaner invoicesFinancial Services & InsuranceFaster onboarding, fewer compliance gaps and smoother renewalsHospitality & RestaurantsSmoother service, tighter inventory and less wasted laborNonprofitsMore of every dollar goes to the mission, with reporting that takes minutesEducation & TrainingLess admin per student and families who always know where things standAutomotive & DealershipsFaster follow-up, fuller service bays and fewer lost leadsStaffing & RecruitingFaster placements, error-free payroll and quicker client invoicingVeterinary & Pet CareFewer missed reminders, cleaner records and billing that gets paid
Department
OperationsYou see the inefficiency every day. We build the systems that make it go away.SalesEverything your reps need, right inside the CRM. More time selling, less time searching.FinanceStop chasing data across systems. Your accounting connected to everything else.Customer ExperienceSelf-service portals so customers help themselves, on their own time.MarketingKnow who is engaging, who is at risk and where the opportunities are.Supply ChainOrders, suppliers, stock and shipments in sync, so you see problems before your customers do.WarehousePicks, packs and stock counts that update every system without anyone retyping them.HR & PeopleHiring, onboarding and payroll data moving between systems, so your people team stops chasing forms.ProcurementRequests, approvals and purchase orders that route themselves and match what was actually bought.
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Home/Podium

Podium gets your customers texting you back. Does the rest of your business hear about it?

Podium is a messaging platform built for local businesses: it turns website chat and missed calls into text conversations, collects and manages Google reviews, and lets you take payment over a text link. We connect Podium's API to your CRM or field service tool, so a finished job can trigger a review request automatically, and a reply in Podium can update the right customer record, instead of someone working both systems by hand.

Where Podium stops

A reply in Podium doesn't update the right customer record, and a finished job doesn't trigger a review request.

Got a Podium problem? Let's solve it →

What we build on top of Podium

Review requests triggered by real job status. Instead of someone remembering to send a review request after every visit, we trigger it the moment a job is marked complete in your field service or scheduling tool, so the ask goes out at the right moment, every time.

Payment links tied to the actual invoice. Podium can collect payment over text; we connect that link to your accounting system's actual invoice amount and due date, so it's never out of sync with what the customer actually owes.

Conversations that land in your CRM, not just Podium's inbox. A lead who texts in through Podium's webchat widget should show up as a real contact in your CRM with the conversation attached, not live only in a separate app your sales team has to remember to check.

A few concrete examples

01

Job-triggered review requests

A job completed in your field service tool fires a Podium review request automatically, timed to when the customer is most likely to respond, instead of a technician remembering to send it from their phone.

02

Text leads that become real CRM contacts

A visitor who starts a chat on your website through Podium gets a matching lead record created in your CRM the moment the conversation starts, with the message history attached.

03

What's still a separate step between Podium and the rest of your business?

Tell us what your team does by hand after a Podium conversation or payment, and we'll tell you what's worth connecting.

What this looks like in practice

Roofing and Gutter Company

Jobs tracked in a field service tool.

The problemReview requests go out when someone remembers, usually in a batch at the end of the month, long after the job.

Completing a job fires a Podium review request at the best time for the customer to respond. Reviews arrive steadily.
Fix mine →
Let's talk

Running Podium for texting or reviews and still bridging it to your CRM by hand?

Tell us what happens on your end after a customer texts in, pays, or gets asked for a review, who follows up, where it gets logged. That's the starting point for what we connect. And if Podium isn't where the real manual work is, we take on whatever's manual anywhere else in the business too.

Let's talk →

Questions people ask

What is Podium?

Podium is a customer messaging and reputation platform built for local and multi-location businesses. It combines website live chat (that converts to text), review collection and management on Google and other sites, and the ability to collect payment directly through a text message, all from one inbox.

How much does Podium cost?

Podium prices on a subscription basis, typically with tiers based on features like review management, webchat, and payments, often requiring an annual commitment. Check Podium's current pricing directly since it changes and we don't sell or resell the license; we build the automation on top of whichever plan you're on.

Can Podium collect payments by text?

Yes, Podium Payments lets a business send a secure payment link over text that the customer can pay from their phone, without a card reader or an in-person terminal. We commonly connect that link to the actual invoice amount in a business's accounting system so it's never manually re-typed.

Does Podium help with getting more Google reviews?

That's one of its core features: Podium sends review requests by text and routes customers to your Google Business Profile (or other review sites) to leave one, then lets you monitor and respond from a single dashboard instead of checking multiple review sites separately.

Where do I log into Podium?

At podium.com or through the Podium mobile app with your business account credentials. If you're not sure which email your account is under, check with whoever set up your Podium account originally.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.