Dunning management is the process of retrying a failed payment and reminding a customer to fix it before a subscription actually lapses, and Chargebee's own dunning handles that core retry-and-remind sequence well: smart retry timing, a customizable email schedule, and in-app messages for customers still logged in. We build what happens once that sequence genuinely runs out: deciding whether an account pauses, who gets alerted, and making sure every system that cares about that customer's status finds out at the same time Chargebee does.
A failed renewal doesn't just get retried once. Chargebee can space retries using smart timing rather than a fixed interval, and run a customizable sequence of reminder emails alongside it, each one editable per plan or customer segment if a business wants a different tone or cadence for different kinds of accounts.
In-app messages catch a customer who's still actively using the product even if they're ignoring email, and the whole sequence runs on a configurable schedule, so a business can decide how long to keep trying before treating a subscription as genuinely lapsed.
Chargebee's dunning sequence ending with no successful payment is really just a signal. What should happen next, pause the account's access immediately, give it a short grace period first, flag it for a success rep to call before anything gets cut off, is a business decision Chargebee doesn't make for you, and by default nothing downstream necessarily knows that decision needs making at all.
The account's status after dunning exhausts also needs to show up correctly wherever else it matters: in a CRM a sales or success rep is looking at, and in the product's own access controls. Those don't automatically agree with Chargebee's record unless something keeps them in sync.
When Chargebee's retry sequence runs out with no payment, the account gets routed according to the business's own rules, a grace period, an immediate pause, a flag for a human, instead of sitting as an unpaid invoice nobody's watching.
The moment dunning exhausts and an account's status changes, that status updates in the CRM and in the product's access controls at the same time, so support isn't working from a different picture than what Chargebee actually shows.
Tell us what you want to happen to an account once the retries run out, and we'll build the routing that actually does it.
The retry sequence is genuinely good at getting a payment back before it fails for good. It's not built to decide what your business does once that stops working. Tell us what that decision looks like today, and if dunning isn't actually where the gap is, that's fine too. We automate whatever's manual, any part of the subscription lifecycle.
Let's talk →Dunning management is the process of automatically retrying a failed payment and reminding a customer to fix it, usually through a scheduled sequence of retries and emails, before a subscription is treated as actually lapsed.
Yes, Chargebee can space out retry attempts using smarter timing logic rather than a fixed interval, alongside a customizable email reminder sequence and in-app messages for customers still logged into the product.
Yes, the retry schedule and email sequence can be configured differently for different plans or segments, rather than running one identical sequence for every customer.
Chargebee stops retrying according to its configured schedule, but what happens to the account from there, whether it's paused, given a grace period, or flagged for a person to follow up, is a decision the business has to configure or build, not something dunning decides on its own.