Grow runs intake as its own pipeline, separate from the case work happening in Clio Manage. Custom intake forms, embedded on a firm's website or sent out as a standalone link, collect the details a firm actually needs from a prospective client, and leads move through stages you define, new, contacted, qualified, signed, with built-in email and text templates firing automatically as a lead moves between them.
Once a lead signs an engagement letter through Grow's e-signature, converting it into a full matter in Clio Manage is a single action, carrying the intake data over instead of starting the case file from a blank record. For a firm running both products together, that's the one continuous path from first contact to open matter.