Customer context pulled into the inbox automatically
Order history, account status, or billing details from whatever system you run show up in Front the moment a conversation starts, instead of an agent switching tabs to look it up.
Front's native app directory connects to common tools like Salesforce, HubSpot, and Slack through pre-built plugins, on top of a REST API and webhooks for everything else. The directory covers the obvious pairings well. For most businesses running something more specific to how they operate, the integration simply isn't on the list, and has to be built against the API directly.
Front's app directory covers the obvious pairings, CRM, Slack notifications, a handful of e-commerce and support tools, through pre-built plugins. For a business running one of those, setup is genuinely simple.
Everything outside that list, an internal order system, a specific billing platform, a tool built in-house, has to go through the API and webhooks directly, which means someone building the connection rather than installing it.
Order history, account status, or billing details from whatever system you run show up in Front the moment a conversation starts, instead of an agent switching tabs to look it up.
A tagged or resolved conversation in Front can update a record, create a task, or notify another system automatically, using Front's webhooks.
Tell us what system it is, and we'll scope what connecting it would take.
Tell us what your agents check before they can answer a message. We'll build the connection so it shows up in Front automatically.
Let's talk →Front's native app directory covers common tools like Salesforce, HubSpot, and Slack through pre-built plugins. Beyond that list, Front exposes a REST API and webhooks, which is what we use to build anything the directory doesn't already cover.
Front's app directory covers common tools like Salesforce, HubSpot, and Slack through pre-built plugins. Anything more specific to your business usually isn't on that list.
Not on its own unless the source system is one of its native integrations. We build the plugin or sidebar that pulls that data in automatically for anything else you run.
Usually, yes. Pulling that context into the conversation automatically is one of the highest-value things we build on top of a help desk like Front.