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Front

Front's App Directory Covers the Common Pairings. Everything Else Needs Building.

Front's native app directory connects to common tools like Salesforce, HubSpot, and Slack through pre-built plugins, on top of a REST API and webhooks for everything else. The directory covers the obvious pairings well. For most businesses running something more specific to how they operate, the integration simply isn't on the list, and has to be built against the API directly.

What's already connected, and what isn't

Front's app directory covers the obvious pairings, CRM, Slack notifications, a handful of e-commerce and support tools, through pre-built plugins. For a business running one of those, setup is genuinely simple.

Everything outside that list, an internal order system, a specific billing platform, a tool built in-house, has to go through the API and webhooks directly, which means someone building the connection rather than installing it.

What We Build on Top of Front

01

Customer context pulled into the inbox automatically

Order history, account status, or billing details from whatever system you run show up in Front the moment a conversation starts, instead of an agent switching tabs to look it up.

02

Conversations that trigger actions elsewhere

A tagged or resolved conversation in Front can update a record, create a task, or notify another system automatically, using Front's webhooks.

03

Need Front talking to something that's not in its app directory?

Tell us what system it is, and we'll scope what connecting it would take.

Let's talk

Running Front and still switching tabs to find customer context?

Tell us what your agents check before they can answer a message. We'll build the connection so it shows up in Front automatically.

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Questions people ask

What does Front integrate with?

Front's native app directory covers common tools like Salesforce, HubSpot, and Slack through pre-built plugins. Beyond that list, Front exposes a REST API and webhooks, which is what we use to build anything the directory doesn't already cover.

What does Front already integrate with natively?

Front's app directory covers common tools like Salesforce, HubSpot, and Slack through pre-built plugins. Anything more specific to your business usually isn't on that list.

Can Front show order or account data inside a conversation?

Not on its own unless the source system is one of its native integrations. We build the plugin or sidebar that pulls that data in automatically for anything else you run.

We're happy with Front, but agents still check another tab for context. Is that worth fixing?

Usually, yes. Pulling that context into the conversation automatically is one of the highest-value things we build on top of a help desk like Front.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.