ITGlue and Hudu both promise a central source of truth for client network diagrams, credentials, and configuration details, the exact thing r/msp techs say they need most when a client calls at 2am and the only documentation that exists is in the head of the one tech who isn't answering. The real failure mode in this category isn't picking the wrong tool, it's picking any tool and then nobody actually keeping it updated.
We start from how documentation actually gets created and maintained on your team today, who's responsible for updating it, how it ties into tickets and RMM data, and narrow the field to a platform your techs will realistically keep current, not one that becomes accurate for the first month and stale after that. Getting your existing documentation, scattered across spreadsheets, a wiki, and tribal knowledge, into the new system is real migration work we handle directly, and when documentation needs to auto-populate from your RMM or PSA instead of relying on a tech to manually update it after every change, we build that connection so the documentation actually stays current on its own.
ITGlue and Hudu both organize client documentation competently. The actual risk in this category is documentation that's accurate for a month after rollout and drifts stale after that, because updating it after every change depends on a tech remembering to do it manually.
Client network diagrams, credentials, and configuration notes usually live scattered across spreadsheets, a wiki, and a few techs' own notes. We consolidate that into the new system during migration so day one starts with real documentation, not a blank template.
A tech manually updating documentation after every configuration change is the exact pattern that leads to staleness. When your RMM or PSA already has the current state of a device or ticket, we build the connection so documentation pulls from that automatically instead of depending on someone remembering.
How documentation actually gets created and updated on your team today, and whether it's tied into your RMM or PSA or living completely separately, decides this more than a feature comparison. Walk us through a real 2am client call and what documentation you'd actually have, and we'll tell you honestly which platform fits, what a real consolidation migration looks like, or whether an auto-populate connection needs something built custom.
Get a free quote → →Less than you'd think. The bigger, more common failure is picking any reasonable platform and then documentation going stale within months because updating it depends on a tech remembering to do it manually after every change.
Yes, if migrated carefully. We pull together what's in spreadsheets, a wiki, and individual techs' notes into one real system during setup, rather than starting the new platform with a blank template.
In the better setups, yes, which is exactly the connection we build when it doesn't exist natively. A device's current configuration state pulled automatically from your RMM is far more reliable than a tech's manual update.
Depends on your team size, budget, and how deeply you need RMM/PSA integration specifically, which we check against your actual stack before recommending either.
We do. ITGlue and Hudu both support their own platform; consolidating your existing documentation and building the RMM/PSA auto-populate connection is work we handle directly.
Picking usually takes a couple of weeks. The migration and consolidation itself typically takes three to six weeks depending on how scattered your existing documentation is and how many clients need to be covered.