Chargebee offers hosted checkout pages for signing a customer up to a plan without building a payment form yourself, and a self-serve customer portal where an existing customer can view invoices, update their payment method, or change their own plan. Both are genuinely useful on their own. We build what should happen the moment a customer actually uses either one, a plan change in the portal reflecting everywhere else that plan matters, not just inside Chargebee.
Hosted checkout pages handle signup and the initial payment method capture without a custom form, including support for PayPal express checkout on the hosted page itself. The customer portal, self-serve and branded to a degree through Chargebee's own dashboard settings, lets an existing customer manage their invoices, payment method, and sometimes their plan directly, which cuts down on support tickets for things a customer can just handle themselves.
Portal branding and certain behavior settings are configured through Chargebee's own dashboard, and when something about how the portal looks or behaves isn't exposed as a setting or through the API, getting it right usually means working directly with Chargebee's dashboard instead of finding an API call for it. On the data side, when a customer changes their own plan through the portal, that change needs to reach your CRM and your product's permissions at the same moment, not whenever the next scheduled sync happens to run.
When a customer downgrades or cancels through the self-serve portal, your CRM record and your product's own access controls update at the same time, instead of disagreeing with Chargebee about what the customer's actually paying for.
When a customer portal setting isn't exposed through Chargebee's API, we configure it directly through Chargebee's own dashboard instead of leaving it as a manual step someone has to remember to repeat.
Tell us what a plan change in the portal is supposed to trigger elsewhere, and we'll build toward that.
Self-serve is good for the customer. It only helps your business if the rest of your systems hear about the change right away. Tell us where that lag actually shows up, and if it's not Chargebee's portal causing it, that's fine too; we automate whatever's manual.
Let's talk →Yes, if it's enabled for your account, a customer can typically upgrade, downgrade, or cancel their own subscription directly through the self-serve portal.
Yes, to a degree, through branding options in Chargebee's dashboard. Deeper layout changes beyond those settings are more limited.
Yes, PayPal express checkout is supported as a payment option on Chargebee's hosted checkout pages.
Not for the basic setup itself; dashboard configuration covers the standard flow. A developer becomes necessary once you want something beyond what the standard hosted page and portal support out of the box.