Healow TeleVisits is the video-visit feature built into Healow, eClinicalWorks' patient-facing app, letting a patient join a scheduled appointment from their phone or a browser link instead of coming into the office. The provider schedules it in eClinicalWorks like any other visit, and the visit notes land back in the chart once it's done. What the feature doesn't do on its own is chase down the patient beforehand or tell billing the visit actually happened, which is exactly where we build on top of it.
A provider's staff schedules the appointment as a telehealth visit inside eClinicalWorks the same way they'd schedule an in-person one. The patient gets a notification with a link to join through the Healow app or a browser, at the scheduled time, without a separate video account to set up ahead of time.
Once the visit happens, the provider documents it like any other encounter, and that record sits in the patient's eClinicalWorks chart alongside their in-person visits.
Patients who've never used Healow before don't always realize they need the app installed or the browser link ready ahead of time, and a chunk of no-shows on telehealth days trace back to that, not to the patient skipping the visit on purpose. Someone usually has to call and walk them through it after the fact.
On the billing side, a completed TeleVisit still needs the right telehealth billing code applied and, if your practice reconciles claims against a separate accounting system, someone's manually confirming the visit happened before that data moves anywhere else.
We set up a text or email reminder that goes out ahead of a scheduled TeleVisit with the join link already in hand, and a short nudge if the app still needs to be installed, so staff aren't the ones calling patients an hour before the visit.
Once a TeleVisit is documented as complete in eClinicalWorks, we trigger the billing step automatically instead of someone running a report at the end of the week to catch visits that still need a claim filed.
Tell us where TeleVisit scheduling breaks down in your practice and we'll look at what's worth automating around it.
Telehealth reminders and billing follow-up are one example of what gets missed when a feature runs well but nothing ties it to the rest of the practice. We build that connection for whatever part of your workflow is still manual, not just telehealth.
Let's talk →Healow TeleVisits is the video-visit feature inside Healow, eClinicalWorks' patient-facing app. It lets a patient join a scheduled telehealth appointment from a phone or browser, and the visit is documented back into the patient's eClinicalWorks chart once it's complete.
A patient can join through the Healow app or, depending on how the practice has it configured, a browser-based link, but patients unfamiliar with either option often need a reminder or quick instructions ahead of time to avoid missing the visit.
Telehealth visits typically need their own billing code applied, separate from an in-person encounter, and someone on the billing side still needs to confirm the visit happened before that claim goes out unless that step is automated.
Not as a built-in feature of Healow itself. Automatic reminders with the join link included usually require connecting the scheduling data in eClinicalWorks to a separate messaging or reminder system set up to run on a timer.