n-SimplePractice Hosts the Session. A Client Who Doesn't Show Still Needs a Follow-Up.
SimplePractice includes built-in video telehealth, so clients join a session through the same portal and app used for scheduling and notes, with no separate video tool or extra download required on their end. What it doesn't handle on its own is everything around the session itself: chasing an unconfirmed appointment, following up after a no-show, or getting a client rescheduled quickly. We build the automation for what happens before and after the call.
What SimplePractice's built-in telehealth actually does
A telehealth session in SimplePractice starts the same way any other appointment does: it's on the calendar, and the video link is already attached, available through the web platform or the companion app. Clients don't need their own account on a separate video service, which is a real advantage for clients who'd otherwise struggle with one more login.
The session itself runs smoothly. What a solo clinician is left tracking manually is everything that surrounds it, whether a client confirmed, what happens if they don't show, and how quickly a missed session gets rebooked before it turns into a lost week of income.
What a solo clinician still tracks by hand
Between back-to-back sessions, there's rarely a natural moment to check who confirmed tomorrow's appointments or follow up with a client who missed today's. SimplePractice can mark a session as a no-show, but it doesn't automatically send a rebooking link or a check-in message on its own.
That's the piece that's genuinely worth automating: using what SimplePractice already tracks, confirmations, no-shows, cancellations, to trigger the next step instead of leaving it for whenever the clinician finds a gap.
What we build around SimplePractice's telehealth sessions
No-show follow-up
When a telehealth session gets marked as a no-show in SimplePractice, we trigger a follow-up message or a rescheduling link automatically, instead of it waiting until the clinician has a free minute.
Reminder escalation
If a client hasn't confirmed a telehealth appointment by a set point before the session, we send a second reminder or flag it for a personal check-in, so a missed confirmation doesn't turn into a missed session.
Running telehealth through SimplePractice and still chasing no-shows yourself?
Tell us what should happen the moment a session's marked missed or unconfirmed, and we'll build the follow-up so it doesn't depend on you remembering.
Running your sessions through SimplePractice and still chasing confirmations yourself?
Telehealth is one part of your day. We build automation for whatever else is still manual too, new client intake, referral follow-up, or billing beyond what SimplePractice tracks.
Let's talk