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Home/SimplePractice/SimplePractice Telehealth Automation
SimplePractice

SimplePractice Hosts the Session. A Client Who Doesn't Show Still Needs a Follow-Up.

SimplePractice includes built-in video telehealth, so clients join a session through the same portal and app used for scheduling and notes, with no separate video tool or extra download required on their end. What it doesn't handle on its own is everything around the session itself: chasing an unconfirmed appointment, following up after a no-show, or getting a client rescheduled quickly. We build the automation for what happens before and after the call.

What SimplePractice's built-in telehealth actually does

A telehealth session in SimplePractice starts the same way any other appointment does: it's on the calendar, and the video link is already attached, available through the web platform or the companion app. Clients don't need their own account on a separate video service, which is a real advantage for clients who'd otherwise struggle with one more login.

The session itself runs smoothly. What a solo clinician is left tracking manually is everything that surrounds it, whether a client confirmed, what happens if they don't show, and how quickly a missed session gets rebooked before it turns into a lost week of income.

What a solo clinician still tracks by hand

Between back-to-back sessions, there's rarely a natural moment to check who confirmed tomorrow's appointments or follow up with a client who missed today's. SimplePractice can mark a session as a no-show, but it doesn't automatically send a rebooking link or a check-in message on its own.

That's the piece that's genuinely worth automating: using what SimplePractice already tracks, confirmations, no-shows, cancellations, to trigger the next step instead of leaving it for whenever the clinician finds a gap.

What we build around SimplePractice's telehealth sessions

01

No-show follow-up

When a telehealth session gets marked as a no-show in SimplePractice, we trigger a follow-up message or a rescheduling link automatically, instead of it waiting until the clinician has a free minute.

02

Reminder escalation

If a client hasn't confirmed a telehealth appointment by a set point before the session, we send a second reminder or flag it for a personal check-in, so a missed confirmation doesn't turn into a missed session.

03

Running telehealth through SimplePractice and still chasing no-shows yourself?

Tell us what should happen the moment a session's marked missed or unconfirmed, and we'll build the follow-up so it doesn't depend on you remembering.

Let's talk

Running your sessions through SimplePractice and still chasing confirmations yourself?

Telehealth is one part of your day. We build automation for whatever else is still manual too, new client intake, referral follow-up, or billing beyond what SimplePractice tracks.

Let's talk →

Questions people ask

Does SimplePractice's telehealth need a separate app?

No. Telehealth runs through the same SimplePractice platform clients already use for scheduling, available on the web or through the SimplePractice app, with no extra video software to install.

Is SimplePractice telehealth included in every plan?

Telehealth is included on SimplePractice's core plans, though exact participant limits and features can vary between tiers. Check SimplePractice's current pricing page for the specifics on each plan.

Can clients join a SimplePractice telehealth session without creating an account?

Clients typically join through a link sent for their appointment rather than needing a full separate login, which is part of what makes it simpler than a standalone video tool for people less comfortable with technology.

Does SimplePractice telehealth work on mobile?

Yes. Clients and clinicians can both join a telehealth session through the SimplePractice mobile app, not just the desktop browser version.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.