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Home/Gorgias/Gorgias API
Gorgias

Gorgias's API Reaches Almost Every Object in the Helpdesk. Agent Activity Is the One Blind Spot.

Gorgias runs a REST API (currently V2) that reads and writes tickets, customers, messages, tags, teams, and the sidebar data your agents see, and its HTTP Integrations feature layers webhooks on top so your own systems can react the moment something happens. It's a genuinely complete API for anything about a ticket or a customer. What it won't tell you anything about is your agents themselves.

What the API and HTTP Integrations actually cover

Tickets, customers, and messages, fully. The REST API lets you create, read, update, and delete tickets, customer records, and messages, plus manage tags, teams, and users. It's the same API Gorgias's own Shopify integration and AI Agent feature are built on top of, so it's genuinely production-grade, not an afterthought.

HTTP Integrations is the webhook layer. Subscribe to events like ticket-created, ticket-updated, ticket-message-created, customer-created, and customer-updated, and Gorgias calls your endpoint the moment one fires. The same feature also lets Gorgias fetch data from a third-party system to show in the sidebar, so it genuinely runs both directions.

Credentials come from your own account. Set up API access under Settings, Account, REST API. No app review process to wait on for your own internal use.

Where the API genuinely can't help

Gorgias doesn't expose agent lifecycle events. There's no webhook for an agent being created, deactivated, or updated, which matters if you're trying to track staffing, coverage, or performance changes against ticket volume automatically. That has to come from wherever you actually manage your team, an HR system or a scheduling tool, not from Gorgias.

And as with any webhook-based system, the event firing is the easy part. What your endpoint does with it, retries, logging, actually changing something in another system, is still code someone has to write and maintain.

What this turns into

01

A ticket event becomes a sidebar fact

HTTP Integrations fetches order, loyalty, or account data from a system Gorgias doesn't natively know about the moment a ticket opens, so an agent sees it without a second tab.

02

Resolution triggers the next step automatically

A ticket marked resolved fires the webhook, which can update an order status, close a related task, or log the outcome in whatever system actually owns that process.

03

What ticket event should be doing more than sitting in Gorgias right now?

If it's already firing a webhook, the missing piece is usually just the server that catches it.

Let's talk

Letting Gorgias's webhooks fire into nothing?

Tell us which ticket or customer event matters most, resolution, a specific tag, a new customer record, and we'll build the endpoint that actually does something with it. If what you need touches your staffing or agent data instead, that's a different system entirely, and we'll point you at the real source instead of pretending Gorgias has it.

Let's talk →

Questions people ask

Does Gorgias have an API?

Yes, a REST API (V2) covering tickets, customers, messages, tags, teams, and users, plus a webhook layer called HTTP Integrations for real-time events.

What webhook events does Gorgias support?

The most commonly used ones are ticket-created, ticket-updated, ticket-message-created, customer-created, and customer-updated, though the API covers more than just those.

Can Gorgias's API track agent activity?

No. Gorgias doesn't expose agent or user lifecycle events like agent-created or agent-deactivated, so staffing and coverage tracking has to come from a different system.

Do I need Gorgias's app marketplace approval to use the API?

No, not for your own internal use. You generate credentials directly under Settings, Account, REST API inside your own Gorgias account.

Let's talk

Tell us the one thing your team does manually that eats up time. We read every message and reply within a day.