Tebra's patient portal, built on the same patient-facing portal Kareo offered before the 2022 rebrand, lets patients request appointments, message the practice, complete intake forms, and pay bills online. It's a solid piece of the patient experience. What it doesn't do by itself is sign patients up automatically, sort incoming messages, or tell the rest of the practice's systems that something happened, which is where we build.
Patients use the portal to request or confirm an appointment, send a message to the practice, fill out intake paperwork ahead of a visit, and pay an outstanding balance without a phone call.
Because Tebra carried most of Kareo's patient-facing functionality forward through the rebrand, a practice that migrated from Kareo generally sees the same portal behavior, just under the newer Tebra name and sometimes a refreshed login page.
New patients don't land in the portal automatically. Someone has to send the invite, and if that step gets skipped, the patient's back to a paper form at the front desk. Once a patient is in, messages and requests sit in a queue that a staff member has to check and sort manually, there's no built-in logic routing a billing question differently than an appointment request.
Practices still searching for the Kareo portal after the rebrand also run into real confusion: patients see a different login page than they remember and assume something broke, instead of understanding it's the same account under a new name.
We trigger the sign-up invite automatically when a new patient's first appointment gets booked, so intake forms are waiting in the portal instead of depending on someone remembering to send a link.
We route portal messages by type, billing to billing, scheduling requests to the front desk, so the queue doesn't depend on one person reading everything in order to figure out where it belongs.
Tell us what's coming up and we'll look at whether a clearer handoff or a quick automation fixes it.
The portal already does the hard part of getting information from patients. Getting that information to the right place without a manual check is the piece we build, and it's the same kind of work we do on top of whatever else your practice runs, not just Tebra.
Let's talk →Yes. Kareo merged with PatientPop and rebranded as Tebra in 2022, and the patient portal Kareo users were already using carried forward under the Tebra name. Patients searching for the Kareo Patient Portal land on the same product.
A practice typically sends patients an invitation, often by email, to activate their portal account, after which the patient sets their own login and can start messaging the practice, booking requests, and completing forms.
Staff have their own provider-facing view of portal activity, incoming messages, submitted forms, and appointment requests, separate from the patient-facing side, typically used to review and act on what patients have submitted.
Not by default. Sending the portal invite the moment a new appointment is booked usually requires connecting Tebra's scheduling data to an automation that triggers the invite on its own, rather than a staff member sending it manually each time.