n-OnPatient Lets Patients Fill Out Their Own Chart. Is Staff Still Re-Typing It?
OnPatient is DrChrono's own patient portal and personal health record (PHR), accessible at onpatient.com or through the OnPatient app, where patients linked to a DrChrono practice can view their chart, message the office, complete intake forms, and pay bills. It's a genuinely capable patient-facing layer on top of DrChrono's EHR. The part most practices skip is connecting what a patient submits in OnPatient to what actually happens next in DrChrono, so we build that piece.
What OnPatient Covers
Patients use OnPatient to fill out intake and history forms before a visit, message their provider's office directly, view visit summaries, labs, and other records the practice has released, and pay an outstanding balance without calling in.
Because it's built specifically around DrChrono, a patient's OnPatient activity ties back to the same chart their provider sees in the DrChrono app, not a separate disconnected system.
Where a Submitted Form Still Needs a Human to Move It Along
A new patient who fills out their intake form in OnPatient has done the hard part, but someone at the practice still has to open it, confirm it landed correctly in the chart, and flag anything that needs attention before the visit. If a patient was never invited to OnPatient in the first place, they're back to a paper clipboard in the waiting room regardless of how good the portal is.
Messages inside OnPatient also tend to land in one shared queue. A billing question and a refill request get the same priority as anything else until a staff member reads through and sorts them manually.
What We Build on Top of OnPatient
An automatic OnPatient invite the moment someone books
We trigger the OnPatient invitation as soon as a new patient is scheduled in DrChrono, so intake happens before they arrive instead of depending on someone remembering to send it.
Messages sorted by type before a staff member opens them
Billing questions, refill requests, and general messages get routed to the right person automatically, instead of everything sitting in one shared OnPatient inbox waiting for whoever checks it next.
What still gets handed over on paper even though your patients have OnPatient access?
Tell us what it is and we'll look at whether it belongs in the portal workflow instead.
Patients Are Already Using OnPatient. Is Your Front Desk Still Doing the Same Work Twice?
A portal that patients actually use is wasted if staff still re-enter what comes through it by hand. We build that connection, and OnPatient is just one example of where we do it, we automate whatever's manual across a practice's other systems too.
Let's talk