A retail or warehouse location with a wall-mounted badge clock, or a field-service crew clocking in through a job-dispatch app, isn't using Gusto's own clock at all, even though their hours still need to land in Gusto before payroll runs. Someone ends up exporting that data and importing it, or just typing totals in by hand, every pay period.
PTO tracking has a smaller version of the same problem: Gusto tracks the balance correctly, but if a manager approves time off somewhere else first, a scheduling tool, a shared calendar, a Slack message, that approval doesn't automatically update what Gusto shows until someone logs in and enters it.